Cancellation & Refund Policy

PlayMyTurf currently does not provide an automated cancellation facility for confirmed turf bookings or shop orders. If you wish to cancel or modify a booking or order, please contact PlayMyTurf support or the respective turf owner as soon as possible.

Cancellation requests for turf bookings are reviewed on a case-by-case basis. Approval depends on factors such as the booking date, time slot, and the respective turf owner's cancellation policy. Submission of a cancellation request does not guarantee cancellation.

Shop orders may be cancelled only if the order has not already been packed, dispatched, or handed over to the courier partner. Once an order has been shipped, cancellation may no longer be possible.

Refunds, where applicable, are processed only after a cancellation request has been reviewed and approved. Refund eligibility depends on the nature of the booking or order and the circumstances of the cancellation.

Approved refunds will be processed to the original payment method. The time required for the refunded amount to appear in the customer's account depends on the payment gateway and the customer's bank.

If a payment was deducted but your booking or order was not confirmed, or if you believe you were charged more than once, please contact PlayMyTurf support with the relevant payment and transaction details so the issue can be investigated promptly.

For assistance with cancellations, refunds, bookings, shop orders, or payment-related issues, please contact us through our Contact page.