Cancellation & Refund Policy
This policy explains how cancellation requests and refunds are handled for bookings made through PlayMyTurf.
Last updated: July 2026
1. Cancellation Requests
PlayMyTurf currently does not provide an automated cancellation facility for confirmed turf bookings. If you wish to cancel or modify a booking, you should contact the respective turf owner directly.
2. Cancellation Eligibility
Cancellation eligibility and any applicable conditions are determined by the respective turf owner. Policies may vary depending on the turf, booking date, time slot and circumstances of the cancellation request.
3. Refunds
Refund eligibility, where applicable, is determined according to the cancellation policy of the respective turf owner. PlayMyTurf does not guarantee that every cancelled booking will be eligible for a refund.
4. Refund Processing
Where a refund is approved and processed through the original payment method, the time required for the amount to appear in the customer's account may depend on the payment provider and the customer's bank.
5. Failed or Duplicate Payments
If you believe that a payment was deducted but your booking was not confirmed, or if you believe that you were charged more than once for the same booking, please contact PlayMyTurf support with the relevant booking and payment details so that the transaction can be reviewed.
6. Contact Us
For assistance with a booking or payment issue, please contact us through our Contact page.