Shipping & Service Delivery Policy
This policy explains how PlayMyTurf delivers both cricket turf booking services and physical products purchased through the Shop module, including shipping and delivery responsibilities.
Last updated: August 2026
1. Services Offered
PlayMyTurf provides both online cricket turf booking services and cricket-related products through the Shop module. Turf bookings are digital services, while products listed in the Shop are physical goods supplied by PlayMyTurf or its partners.
2. Turf Booking Service Delivery
Confirmed turf bookings are fulfilled at the selected turf location on the confirmed booking date and time. Once a booking is confirmed, users can access their booking details through the PlayMyTurf platform and supported notification channels.
3. Shop Order Processing
Shop orders are processed after successful payment confirmation. Processing time may vary depending on product availability and the seller or warehouse handling the order.
4. Shipping & Delivery Charges
Product prices displayed on PlayMyTurf do notinclude courier, shipping, packing, or delivery charges unless explicitly stated. Any applicable delivery or courier charges shall be borne by the customer and will be communicated before order confirmation.
5. Delivery Timeline
Estimated delivery timelines depend on the customer's delivery location, courier partner, product availability, and other operational factors. Delivery dates are estimates and may vary due to circumstances beyond our control.
6. Order Delivery
Customers are responsible for providing accurate shipping information. PlayMyTurf is not responsible for delays or failed deliveries resulting from incorrect or incomplete delivery addresses or contact details.
7. Contact Us
If you have any questions regarding turf bookings, shop orders, shipping, or delivery, please contact us through our Contact page.